Refund policy

Last updated: October 18, 2026

Custom orders

Awards, bulk gifts and commissions are made to order with your logo, names, wording or design, so they can’t be returned or refunded once production begins. That’s why every custom order includes a production-ready proof: please check names, spelling and dates carefully before you approve it. Errors in an approved proof are the buyer’s responsibility.

Ready-to-ship items

Ready-to-ship items, such as our 100-packs of keychains, can be returned within 30 days of delivery if they’re unused and in their original packaging. Contact us before sending anything back. Unless the item is defective or we made a mistake, you’re responsible for return shipping costs. Free items, such as our free sample keychain, can’t be returned.

Damaged items and our mistakes

Please inspect your order when it arrives. If something arrives damaged, is defective, or isn’t what you ordered, contact us right away, ideally with a photo. We’ll send a replacement part or replace the whole piece at our expense.

Repairs, even years later

We stand behind what we make. If one of our pieces is damaged down the road, even years after you bought it, contact us. We’ll do our best to find a way to repair or restore it.

Exchanges

Refunds

Once we receive and inspect a return, we’ll let you know whether your refund is approved. Approved refunds go back to your original payment method. Your bank or card provider may need a few extra days to post it. If you haven’t seen your refund within a reasonable time after approval, contact us.

European Union returns and cancellations

If you are a consumer in the European Union and buy goods online, you may have the right to cancel your order within 14 days after the day you receive your goods, for any reason, unless an exemption applies. Goods made to your specifications or clearly personalized, such as our custom awards and branded gifts, are exempt. After you notify us that you wish to cancel, you must return the goods within 14 days. We will refund eligible cancelled orders within 14 days after we’re informed of your cancellation, but we may withhold the refund until we receive the goods back or evidence that you’ve sent them. For eligible cancellations, we refund the product price and the cost of standard delivery, if you paid for delivery, but not any extra amount paid for express or premium delivery.

United Kingdom returns and cancellations

If you are a consumer in the United Kingdom and buy goods online, you may have the right to cancel your order within 14 days after the day you receive your goods, unless an exemption applies. Goods made to your specifications or clearly personalized are exempt. After you tell us you wish to cancel, you must return the goods within 14 days. We will refund eligible cancelled orders within 14 days after we receive the goods back or evidence that you’ve sent them. For eligible cancellations, we refund the product price and the cost of standard delivery, but not any extra amount paid for express or premium delivery.

Your rights

This policy does not limit any rights you may have under applicable consumer protection laws, including rights that apply if goods are defective, not as described or not delivered within the agreed timeframe.

Contact

To start a return, ask about an exchange, report a damaged item or ask about a repair, email us at info@techwears.com.